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Knowledge database

Search our knowledge base for answers to all of your questions about working with Auto Auction Mall and the car auction process.

Telephone Support

+1 (800) 680-8010

Call the +1 (800) 680-8010 telephone number to speak to one our customer support representatives.

Buying A Vehicle

The Complete Guide on How to Participate in a Dealer Auction without a Dealer and Save $1000’s in the Process

Purchasing a car is always an expensive proposition. However, some savvy consumers, both in the United States and abroad...

White Paper: New or Used Cars For Sale Overseas

When planning an export strategy to sell vehicles in an overseas market, a logical question arises as to whether it is better to sell...

Tips For Getting The Best Salvage Car At Auction

Used car auctions are one of the best – and oftentimes one of the only – sources for buying cars that have been written off by...

How Do I Avoid Car Auction Scams

Buying at a car auction has the potential to be a great way for you to get a vehicle without spending too much money. However, even...

Bidding Tips For Car Auctions

If you are going to buy a car at an auction, make sure you understand the basics of car bidding. You can learn a lot from the way that...

5 Tips For Your First Car Auction

When you are buying a car at an auction for the first time, you need to make sure that you know exactly what you are getting into...

110 more articles

Shipping & Export

White Paper: Getting Your Car From The USA To Markets Overseas

Having determined the best international markets for your products, it is important to understand how to get your cars in front of buyers.

White Paper: Shipping Considerations

Shipping costs and logistical considerations take a significant bite out of a seller’s profit margin and create more work for an exporter.

White Paper: Legal Issues When Selling Abroad

Under normal circumstances, the legal issues related to selling a vehicle on the export market have to do with titling and registering...

White Paper: Luxury Cars For The Overseas Market

Luxury cars represent a growing segment of the new and used car market, accounting for 11% of total new car sales, when measured...

White Paper: Market Report For New & Used Cars Abroad

When considering selling new or used cars in the export market, it is important to think in terms of finding where there is demand for...

111 more articles

Car Auction Tips

White Paper: Determining The Best Price For A Vehicle At Auction

Anyone involved in the sale of cars understands that setting the right price point is key to selling vehicles. Set your price point...

White Paper: Determining The Best Price For A Vehicle At Auction

Anyone involved in the sale of cars understands that setting the right price point is key to selling vehicles. Set your price point...

Why Are Online Auctions The Best Source Of Salvage Cars

You’ve decided that you want to try your hand at buying and restoring a salvage car. You’ve got to get your hands on a salvage...

What Should I Know About Buying Salvage Cars At Auction

If you’re in the know when it comes to cars, you might have heard of a class of vehicles called salvage cars. These vehicles start out as...

361 more articles

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  • User Registration
    • Do I need to register to bid?
    • Do I have to pay to register?
    • What information do I need to provide to register?
    • What are the rules regarding new customers and customers not in good standing?
    • I do not have a dealer license; can I bid or buy a car?
    • Can I just buy one car?
  • Auction Process
    • Do you offer live bidding?
    • What is the difference between, “auction” car, and a “buy now” car?
    • What is a Reserve Price?
    • What does the bid amount include?
    • How does the auction process work?
  • Deposits and Pre-Bidding
    • Is the security deposit refundable?
    • How do international customers make a deposit in their account?
    • How does the security deposit process work?
    • Can I cancel a bid?
    • Can I inspect vehicles prior to auction?
    • Is automatic bidding or pre-bidding available?
    • What is the total bidding amount?
    • What is a bid in active status?
    • What is a bid in pending status?
    • What is the best way to win an auction?
    • How do I search for a car available at auction?
    • How does the auction process work?
  • Post-Auction and Payments
    • What does a customer need to do to get the title to a vehicle?
    • How do I pick up the car I purchased?
    • Are there storage fees if I cannot pick up my vehicle immediately?
    • Do you Issue Temporary Plates?
    • Can I pay in cash?
    • Are there late payment penalties?
    • What are the payment terms?
    • How do I pay for an auction?
    • What if I fail to may a payment as required?
    • When is the balance due on a purchase?
    • When will I be notified of the results of the auction?
    • Bidding has ended. Is my bid the highest?
    • Why did I receive notice after bidding ended that my bid is no longer the highest?
  • Shipping and Delivery
    • How will it be mailed to me?
    • When will I receive the title?
    • Can I have the title mailed to an address/name different from the address/name on my account?
    • I have an agent working on my behalf can this person pick up my vehicle?
    • Do you offer delivery?
    • When can I pick up a car I have won at auction?
  • Understanding Salvage Titles
    • What is NMVTIS and how is it used?
    • Understanding the salvage title/rebuilt title distinction
    • What are the different types of titles a vehicle may have?
    • I received a different type of title than the one in the description. I received an equivalent title from a different state. Why?