Shipping & Delivery
- When can I pick up a car I have won at auction?
Customers are advised to confirm payment with Auto Auction Mall before attempting to pick up a car they have won at auction. Vehicles cannot be released until funds are confirmed and posted to your account and we have notified the Auction Clearing House that the car will be picked up.
- How do I pick up the car I purchased?
You will need a tow truck or other transport company to pick up the vehicle. The vehicle cannot be driven off the auction lot as it will not have proper registration, tags nor insurance.
If you have a transport company that could assist you with picking up the car, you are welcome to use them. You will first need to give us all the information regarding the company that will pick up the car so that we can notify the Auction Clearing House and arrange for its release.
If you do not have a transport company to help, we can assist you through a third-party transportation app called Central Dispatch. Through this application, we put an offer price for the transport of the vehicle from the auction clearing house to your location and transport companies will contact us to accept such offer. The offer price is based on prices for vehicle transport from similar locations in the last two weeks. When your car is delivered, you will pay the transportation company directly as they are not related nor affiliated with Auto Auction Mall.
- What if I am sending the car overseas; how do I ship my car?
For international clients shipping cars overseas, you will need to pick up the car from the auction location and get it delivered to a port in the United States for export to your country. The ground transportation will be as mentioned in the previous FAQ. In addition, you will need send your car by ocean freight to your country.
Once again, if you have a customs broker and freight forwarder, you are welcome to use them for this. However, if you do not, we may be able to assist you. Please contact your Auction Specialist to assist with this (phone: 1-800-680-8010 or email: firstname.lastname@example.org).
- Are there storage fees if I cannot pick up my vehicle immediately?
A vehicle purchased by a customer will be stored up to 4 calendar days beginning from the day the vehicle was won/purchased at no charge. If your car has not been picked up by this time, it will begin incurring storage charges of $25 or more (depending on the auction clearing house) per day.
If the vehicle is not picked up within 7 calendar days from the sale date, the Auction Clearing House will re-list the vehicle and your account will be suspended and your security deposit will be forfeited to pay for the storage fees, late fees and other costs and expenses that we incur as a result of your non-payment. You will also be issued an invoice for any other additional charges not covered by your deposit.
- I have an agent working on my behalf can this person pick up my vehicle?
Yes. Overseas customers often appoint a broker or an agent to pick up the vehicle on their behalf.
Customers who are using someone to pick up the vehicle on their behalf must notify us in advance of the pickup and provide authorization for the pickup. The broker or agent picking up the vehicle must provide identification and an executed brokerage or agency agreement showing authority to work on the customer’s behalf.