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  • Do I need to register to bid?

    Both registered and non-registered users can bid. Registered users can enter their sign in information before bidding or sign in after placing a bid. Non-registered users will encounter a sign-up screen after entering a bid. Non-registered user’s bids will be placed in pending status until the registration process is complete. It is the responsibility of bidders to make certain that their bids are in active status.

  • Do I have to pay to register?

    Registration on our website is 100% free of cost. The customer simply needs to provide identifying information and provide a username and password to register in our system.

  • What information do I need to provide to register?

    Users will need to provide the following information to register as a bidder:

    • Name
    • Valid and verifiable email address
    • Address
    • Telephone Number
    • Credit Card Information, bank account, Paypal or other financial information needed to fund the bidder account.

    If you have questions or concerns about how this information will be protected or used, you may consult our Privacy Policy.

  • What are the rules regarding new customers and customers not in good standing?

    First-time bidders or customers who have not completed one successful transaction must pay for a winning auction and make their security deposit with certified funds. After successfully completing their first transaction, restrictions on these accounts are removed at which time they may pay with any approved payment method.

    Customers who fail to complete a transaction will be removed from good standing status. At this point if the customer’s account remains active but not in good standing, he or she must make security deposit payments and pay for purchases via certified funds.

  • I do not have a dealer license; can I bid or buy a car?

    You do not need a dealer’s license. You can bid or buy any vehicle from our inventory.

  • Can I just buy one car?

    Yes, you can. Even if you just want to buy a car for personal use.

  • What is NMVTIS and how is it used?

    NMVTIS is National Motor Vehicle Title Information System hosted by the US Department of Justice to protect consumers from fraud and unsafe vehicles and to keep stolen vehicles from being resold. All states DMV`s report the data to NMVTIS and check against NMVTIS database every time the title is transferred. DMV`s have the right to deem any title branded according to the records in the NMVTIS database. All Clean title vehicles sold through salvage auctions have a chance of the title becoming salvage when processed by a DMV. Please refer to http://www.vehiclehistory.gov for details.

  • Understanding the salvage title/rebuilt title distinction

    A salvage-title vehicle has been declared total loss by an insurance company and usually cannot be legally driven on the road. Once the car has been repaired and declared roadworthy, it will get a rebuilt title. The amount of damage needed to declare a vehicle total loss varies by state law and ranges from 50 percent to 95 percent of the car’s value. In “total loss” states, each insurer decides when to declare a total loss. There are several types of total-loss declarations. Some states have “junk,” “scrap” or “dismantled” designation that prevents the most heavily damaged cars from being rebuilt and retitled. Some will issue flood- or hail-specific salvage titles. Eleven states issue salvage titles to stolen vehicles: Arizona, Florida, Georgia, Illinois, Maryland, Minnesota, New Jersey, New Mexico, New York, Oklahoma and Oregon. The exact definitions and terms vary by state, and many people use the terms interchangeably. Sometimes you may hear a salvage title or rebuilt title referred to as a “branded title.”

  • What are the different types of titles a vehicle may have?

    Contrary to popular belief, the vehicle with a salvage title has not always been in a collision. Rather there are some other events in a vehicle’s history that can lead to salvage title designation either under state law or insurance carrier policy.

    Flood Damage: Flood-damaged vehicles are not always designated as a salvaged. Some states will use a special designation for flood damage while others simply include flood damage under the general category of “salvage title.”

    Hail Damage: Hail damage can range from a few dings to severe damage to a vehicle’s exterior. Some states have a specific “hail damage” designation or treat severe hail damage as a precondition for a salvage title.

    Theft Recovery: When a vehicle has often been stolen, the insurance company will reimburse the owner for its replacement value after a certain period. If the vehicle is eventually recovered, the insurance company will likely sell it to a salvager. Some states will then issue a salvage title for the car.

    The following states issue a salvage title after a car has been stolen: Arizona, Florida, Georgia, Illinois, Maryland, Minnesota, New Jersey, New Mexico, New York, Oklahoma and Oregon.

    Repairable After Damage: The most common example involves a severely damaged and that can be repaired and made operable again. In these cases, the state will allow the vehicle to be repaired, on the condition that the title is labeled as “salvaged.”

  • I received a different type of title than the one in the description. I received an equivalent title from a different state. Why?

    We do not guarantee title types. As such the customer may receive an equivalent title type to the one displayed in the online item description. Differences between title Types and Designations are minor, for example, “Arizona Salvage Certificate” is displayed in the online description, but the customer receives “Nevada Salvage Title”. Local/Regional laws and regulations sometimes require our affiliate dealers and insurance companies to transfer the title to the state in question. Differences in title Type/Designation bear no change in equivalence.

  • How will it be mailed to me?

    All titles are mailed to customers (USA and Canada destinations) via USPS regular mail. Customers may elect and pay for expedited delivery with tracking options, such as USPS Priority with Signature (2-3 days – $7.40) and USPS Express (1-2 days – $18.11), or FedEx/UPS (fees vary from $10 to $25 depending on the location All International customers must provide a US-based address. Titles will not be mailed to PO Boxes.

  • When will I receive the title?

    We are unable to provide an estimated time for delivery of the title to the customer due to many factors, e.g. submission of title by auctions, the volume of title processing, delivery of processed titles, DMV delays, etc. Please plan any transfer of title and shipping of the vehicle with these potential delays in mind.

  • Can I have the title mailed to an address/name different from the address/name on my account?

    Yes, but any requests for changes to the address/name must be completed in advance by either phone or email.

  • What does a customer need to do to get the title to a vehicle?

    The customer or his or her agent must provide an agency or brokerage agreement. The name on the agreement must match your account information. If a customer is picking up the vehicle on their behalf, the customer must present identification in the form of a driver’s license passport, or some other form of government issued identified. Without proper identification, a title cannot be issued. If the title is under a corporate name or another business name, please provide us a letter on business letterhead stating that the customer is the owner or an authorized employee of that company.

  • I have an agent working on my behalf can this person pick up my vehicle?

    Yes. Overseas customers often appoint a broker or an agent to pick up the vehicle on their behalf. Customers who are using someone to pick up the vehicle on their behalf must notify us in advance of the pickup and provide authorization for the pickup. The broker or agent picking up the vehicle must provide identification and an executed brokerage or agency agreement showing authority to work on the customer’s behalf.

  • Do you offer delivery?

    We provide shipping quotes from 3rd party shipping companies through a widget located on each vehicle’s description page.

  • How do I pick up the car I purchased?

    A customer may pick up any item in person at no penalty, or we can help you by providing shipping quotes from 3rd party shipping companies through a widget located on each vehicle’s description page. Customers are encouraged to phone in advance to make arrangements if they wish to pick up the vehicle themselves.

  • Are there storage fees if I cannot pick up my vehicle immediately?

    A vehicle purchased by a customer will be stored up to four calendar days beginning from the day the vehicle was purchased at no charge. Purchases stored beyond the 4-day window will incur a $25 per day per item Storage Fee. If the vehicle is not picked up within two weeks from the auction date, the Insurance auction has the right to consider the vehicle abandoned and to resell it.

    Vehicles purchased and not removed by 4:45 p.m. on the final pick-up day will be moved to the storage area and will only be released upon storage fees that have accrued.

    Vehicles located off site will have a pickup location noted on the lot details page in the notes section. Contact the listed pickup location for information regarding preview, payment or pickup hours.

  • Do you Issue Temporary Plates?

    No. We do not issue temporary plates. Customers are responsible for supplying their plates.

  • When can I pick up a car I have won at auction?

    Customers are advised to confirm payment before attempting to pick up a car they have won at auction. Vehicles cannot be released until funds are confirmed and posted to your account.

  • Can I pay in cash?

    Only US-based customers may pay in cash. Cash payments greater than $10,000 from the same customer within a period of 12 months, must be reported to the to the IRS using Form 8300. Before we receive a cash payment and apply it to your account, we will need to collect your Social Security number or your tax identification number.

  • Are there late payment penalties?

    If a vehicle is not paid within two days from when the auction end, it will incur $100/day late fees. If a vehicle is not paid within a week, a vehicle will be re-listed, your account will be suspended, and your deposit will be forfeited.

  • What are the payment terms?

    Balances Due may be paid by Bank Wire Transfer, Cashier`s Check or Money Order only. We do not accept Personal Checks

    For customers outside the United States who cannot make payment on time, you may either arrange to prepay the full amount before submitting your offer, or be prepared to acquire daily late fees. A standard fee along with a documentation fee will be added to the customer’s invoice immediately after the offer is accepted.

    For payment, we recommend:

    Money Order
    Cashier’s check
    Wire Transfer

    The following payment methods are subject to approval:

    Company Check (We do not accept international checks).
    Financing through a 3rd-party financier

    Requirements apply:
    Cash (limits apply)
    Personal credit or debit card
    Available Funds (if not applied to a purchase)
    Non-Secure Funds Payment Types include Credit Card and Debit Card

  • How do I pay for an auction?

    Customers may pay for an auction via Bank Wire Transfer, Cashier`s Check or Money Order only. We do not accept Credits Cards as payment for the purchase of the vehicle (credit cards may be used for deposits only) nor Personal Checks.

  • Is the security deposit refundable?

    Security Deposits are refundable as long as they are currently not applied to open bids or unpaid charges.

    For example, if a customer does not win an auction or the customer does not wish to compete for any further auctions in the future any funds left in the customer’s account will be refunded to the customer by the method of deposit.

    The method of depositing the refund is at the site’s discretion. Please note fees for incoming and outgoing wires will be deducted from the amount of deposit. If the refund is remitted by check, the amount of refund will be $7.50 less ($7.50 incoming wire fee) than the deposit. If the refund is remitted by wire to a US customer, the amount of refund will be $17.50 less ($7.50 incoming wire fee + $10 outgoing wire fee) than the deposit. All refunds remitted by wire to an international customer will be $35 less (incoming plus international outgoing fees) than the deposit. Refunds are processed weekly and are remitted within 30 days after customer request.

    In the event the customer is a winning bidder and then fails to complete the transaction, the customer forfeits the sale, and any security deposit funds applied to the bid in question. As such, it is important to bid carefully and only commit to purchases one intends to complete.

  • What if I fail to may a payment as required?

    The customer’s account will be suspended for non-payment if the customer fails to send the deposit by the specified deadline.

    Suspended customers may be reinstated only by sending a deposit via wire transfer, which will apply to his/her next purchase.

    If a customer submits an offer with and has available credit, the available credit will be used toward the bid deposit. Please note credit card payments are placed on hold and are automatically released after a 21-day period. Any credit on your account that has been billed to a credit card will only stay on your account for the 21-day period.

  • When is the balance due on a purchase?

    The customer must pay the balance due in full no later than two business days from notification of the sale. Once an offer is accepted, a Sale Confirmation Notification is sent via e-mail to the customer. At this time, the customer’s invoice on the site will reflect the purchase. The customer is then responsible for checking his updated invoices and e-mail. All accounts with payments after the specified due date will be charged a Late Fee of $100 per day per item.

  • How do international customers make a deposit in their account?

    International customers can easily access our auctions. International customers can use credit cards, wire transfers, and PayPal to fund their deposit account and pay for auctions they have won. International customers, from countries where PayPal is not available, need to make sure necessary funds are transferred to a specified via Bank Wire Transfer before submitting an offer.

  • How does the security deposit process work?

    Security Deposits are $400.00 or 10% of the bid amount, whichever is greater. The security deposit must be made to activate a bid. Customers may make deposits via Bank Wire Transfer, Credit Card and PayPal. Making a security deposit allows the customer to enter the bidding process. Once a bidder has sufficient funds in his or her account to exceed the minimum deposit account the customer will be able to place an active bid. Otherwise the bid will remain in pending status. For example, a bidder places $5,000.00 in his or her account. The customer places bids on five vehicles totalling $40,000. The customer then wishes to bid on a car for $20,000.00. The bid placed on this vehicle would be considered pending since the remaining funds in the account ($1,000.00) would not be sufficient to shift the bid to “active status.” To make the bid active, the customer would need to deposit an additional $1,000.00 in their account.

  • When will I be notified of the results of the auction?

    Customers with highest active bid are notified of the auction results by e-mail. Additionally, the results are posted under the customer`s “My Account” section on the site.

    PM US EST publishes the results the day of auction (unless our affiliated dealer is waiting for auction approval, which can take up to 5 business days. While waiting for approval, the bid status reflects this waiting period.

  • Can I cancel a bid?

    You cannot cancel a bid placed for an auction, but you can lower your maximum bid if the pre-bidding period has not closed, and your maximum bid exceeds the current high bid.

    You cannot cancel a bid or lower your maximum bid at any time during the auction.

    You cannot cancel a bid placed and accepted for a buy now auction.

  • Can I inspect vehicles prior to auction?

    Yes. Preview dates and times are identified on the page for each auction facility.

  • Bidding has ended. Is my bid the highest?

    If a customer has the highest active bid at the end of the auction, we will automatically notify the customer via e-mail and update the customer account on the site.  It is the customer’s responsibility to check his e-mail and bid status by selecting the `My Account` menu and then the `My Bids` option.

    If the customer has not activated a “pending bid”, the bid will not be considered as the highest and, therefore, will not be presented at the auction by the affiliated dealer. To activate, a bid the customer must submit a security deposit of $400.00 or 10% of the bid amount (whichever is greater). Up until the bidding closes, we notify customers via email when they have been outbid, or if they need to activate their bid. We also recommend

    customers regularly check their bid status in the “My Bids” page before the bidding ends.

  • Do you offer live bidding?

    Live bidding is available. Live bidding allows a customer to pace real-time bids against other live local bidders and other Internet bidders. To participate in a live auction registered customers must log in to the Auction Center and click on a live auction just before or during a live auction. Once in a live auction, bidders will have access to all of the information needed to bid in real time along with the live local auction.

  • What is the difference between, “auction” car, and a “buy now” car?

    Customers who use the buy now option can purchase an auction vehicle without waiting for an auction or competing against buyers. The Buy Now option allows customers a chance to buy a car immediately at a fixed price.

    To purchase a “buy now” car, the user must have a deposit of 20% of the “buy now” price on their account. If a customer does not opt to use the buy now option, the car will show in “pending bids” section until they do. For a “buy now” car once the customer provides a 20% deposit, the car will be purchased outright from an affiliated dealer. At this point, the purchase is secured.

  • Is automatic bidding or pre-bidding available?

    Our system will allow for “pre-bids” or automatic bids in which our system will automatically bid on the customer’s behalf during an auction up to the max “pre-bid” they have funded. A customer can enter a pre-bid by entering a starting bid and a maximum bid amount once a car has been assigned an automatic sale date.

    An automated system manages the bids up until the pre-bidding period ends one hour (local time) before the live auction. If bidding ends before you reach your maximum, you will be awarded the vehicle at the price where bidding stopped.

    The automatic bidding system will allow customers to bid on multiple cars at once.

  • What is a Reserve Price?

    Some cars for sale may have a reserve price. The reserve price is the price that a seller indicates they want to get to sell the car. Sellers can also sell cars with No Reserve as well. Seller’s personal information is not disclosed to protect the privacy of sellers and to discourage negotiation outside the auction forum.

  • What is the total bidding amount?

    Customers who deposit funds in their account will have a total “bidding amount” equal to 10 times the deposit amount. Therefore, a customer who places $1,000.00 in their account will be allowed to bid on vehicles totalling $10,000.00. The total bid amount does not need to be expended on one vehicle; rather it can be spread across multiple vehicles. For example, a customer may place bids on three cars with bids of $3,000.00, $2,000.00 and $5,000.00 ($10,000.00 total) with an initial deposit of $1,000.00.

  • What is a bid in active status?

    Once the minimum deposit threshold is met, a bid will be considered an “active bid.” An active bid will allow a customer to have their bid submitted to a competitive auction. Customers must have a bid in “active status” to win an auction.

  • What is a bid in pending status?

    All bids remain in pending status until the user makes a deposit. The minimum deposit is $400 or 10% of the bid price whichever is larger. Once the minimum deposit threshold is reached, the bid will enter active status.

  • What does the bid amount include?

    The bid amount covers the price of the vehicle at the auction. Other fees such as auction fees loading fees, documentation fees, and transportation are not included in the bid amount and are added on top of it. These fees vary from item to item, depending on the price of the vehicle, auction type, and location.

  • Why did I receive notice after bidding ended that my bid is no longer the highest?

    Even though a customer may hold the highest bid on our site, the auction may have received and accepted a higher bid from another authorised party. Our affiliated dealer will only bid up to the customer`s maximum bid amount. Therefore, it is important to submit the absolute maximum bid they are willing to pay for the vehicle.

  • What is the best way to win an auction?

    Since we solicit the highest bids to be presented at affiliated auctions, customers should submit their highest bid from the beginning. Doing so will increase the customer’s chances of acquiring the vehicle for the customer and will help mitigate further last-minute bid increases.

  • How do I search for a car available at auction?

    Customers can search by year, make, model, location, VIN. Customers view photos of the vehicles available and a description, which includes mileage, title status, condition and other relevant information.

  • How does the auction process work?

    A customer will place a bid on a vehicle before the specified auction deadline. Once a customer places a bid it will be placed in pending. For the bid to be accepted and presented, the customer must activate the bid by submitting a $400 or 10% deposit (whichever is higher). The customer with the highest active bid is notified shortly after the deadline of being the highest. At this point, the necessary arrangements to finalize payment on the car must be made.

    Rather than typical online auction sites we provide you access to vehicles, the public would not have access to through our network of our affiliated dealers. Once a customer places a bid on our site, it is then presented to affiliated dealers. These affiliated dealers have access to private auto auctions that the public generally would not be able to access. If the customer is the successful bidder, our affiliated dealers acquire the vehicle for the customer, who is required to pay the balance within two business days.

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  • User Registration
    • Do I need to register to bid?
    • Do I have to pay to register?
    • What information do I need to provide to register?
    • What are the rules regarding new customers and customers not in good standing?
    • I do not have a dealer license; can I bid or buy a car?
    • Can I just buy one car?
  • Auction Process
    • Do you offer live bidding?
    • What is the difference between, “auction” car, and a “buy now” car?
    • What is a Reserve Price?
    • What does the bid amount include?
    • How does the auction process work?
  • Deposits and Pre-Bidding
    • Is the security deposit refundable?
    • How do international customers make a deposit in their account?
    • How does the security deposit process work?
    • Can I cancel a bid?
    • Can I inspect vehicles prior to auction?
    • Is automatic bidding or pre-bidding available?
    • What is the total bidding amount?
    • What is a bid in active status?
    • What is a bid in pending status?
    • What is the best way to win an auction?
    • How do I search for a car available at auction?
    • How does the auction process work?
  • Post-Auction and Payments
    • What does a customer need to do to get the title to a vehicle?
    • How do I pick up the car I purchased?
    • Are there storage fees if I cannot pick up my vehicle immediately?
    • Do you Issue Temporary Plates?
    • Can I pay in cash?
    • Are there late payment penalties?
    • What are the payment terms?
    • How do I pay for an auction?
    • What if I fail to may a payment as required?
    • When is the balance due on a purchase?
    • When will I be notified of the results of the auction?
    • Bidding has ended. Is my bid the highest?
    • Why did I receive notice after bidding ended that my bid is no longer the highest?
  • Shipping and Delivery
    • How will it be mailed to me?
    • When will I receive the title?
    • Can I have the title mailed to an address/name different from the address/name on my account?
    • I have an agent working on my behalf can this person pick up my vehicle?
    • Do you offer delivery?
    • When can I pick up a car I have won at auction?
  • Understanding Salvage Titles
    • What is NMVTIS and how is it used?
    • Understanding the salvage title/rebuilt title distinction
    • What are the different types of titles a vehicle may have?
    • I received a different type of title than the one in the description. I received an equivalent title from a different state. Why?