How do I request to get the security deposit back?
It’s very easy. Please email us at [email protected] us with your request for a deposit refund. Within 1 business day (but usually on the same business day) of receiving your refund request we will initiate the refund from our end so long as you don’t have any outstanding balances, offers, bids or purchases on your account. See below FAQ pages regarding timing to get the deposit back.
If you are sending an email with a deposit refund request, we would be very grateful if you would provide a reason for your deposit refund request so that we know what we can do to improve our service and/or products.
PLEASE NOTE – If you request for a refund of your security deposit is received one (1) year after your original deposit was made, we are only able to refund your deposit via check or bank wire. As above, we will process the request within 1 business day but it if a check is requested, it may take a few extra days for you to receive the check.