- Why is my account locked or suspended?
We were really hoping it wouldn’t get to this, but you can correct this quickly!
Your account could be locked or suspended because you have an outstanding balance on your account. The 3 most common reasons for this are:
Scenario 1 – Have not paid the invoice – We have not received payment of the invoice amount for the car that you won.
Scenario 2 – Late fees – All invoices must be paid within 2 days from the date of sale. You may have paid the invoice amount but we received the money after this 2 day time period and now the Auction Clearing House has charged a late payment fees for each day that the payment was late beyond the 2 days, which we must pass on to you. This amount must be paid before your account will be re-opened and the vehicle (along with title) will be released to you.
Scenario 3 – Storage fees – If you did not pick up the car in the required time the Auction Clearing House will charge a storage fee for each additional day that the car is not picked up. This is a fee charged by the Auction Clearing House which we must pass on to you. This amount must be paid before your account will be re-opened and the vehicle (along with title) will be released to you.
We really want to continue doing business together, but we need to be on the same page so please call (or email) our Auction Specialist at 1-800-680-8010 (firstname.lastname@example.org) to discuss making payment of outstanding balances.